Frequently Asked Questions
We suggest arriving at least 30 minutes prior to the start of your show, which will allow you to choose your preferred seats, as well as look over the menu while the house lights are still up. Once you have purchased your movie ticket you may enjoy any menu item from our full service bar and lounge. Inside each table is a copy of our extensive menu along with our custom order cards. Simply write down your selections on the order card and press the button on top of the table. This alerts your server that you are ready to place your order. When ordering alcoholic beverages, please be prepared to show a valid government issued form of identification. You may order as many times as you wish until last call, which is 30 to 40 minutes before the end of your show. Your server will be your cashier and process your payment prior to the end of the film.
Yes. We offer a wide selection of beers (bottles and draft), wines and mixed drinks - including some of our own special recipes. Our selection changes from time to time, so please refer to our MENU or ask your server about specific drink selections.
Ticket prices do not include food or drinks. We will do a last call near the end of the movie, at which time a bill will be provided for any food or drinks ordered throughout the movie. Your server will be your cashier and will collect payment prior to the end of the film.
We do not allow outside food or drink in our theaters.
We do not require you to purchase anything inside the theater; however, we do not allow any outside food or drinks inside the building.
Simply bring the same credit card you used to make the purchase, or the 12 digit confirmation code that is on the e-mail confirmation and we will redeem them for you at the box office.
Unfortunately, any lost or misplaced tickets will have to be purchased again.
Any tickets that you wish to exchange for a different show time or a rain check must be done at the theater before your movie begins. Refunds will only be offered in the rare case that a show is cancelled.
All of our seating and ticket sales are on a first come-first serve basis. The earlier you arrive, the greater chance you will have to sit in your desired seat.
We kindly ask that all of our guests arrive at least 30 minutes before the scheduled show time. At Star Cinema Grill we try our hardest to accommodate all of our guests. If you are not satisfied with the seats available, we will gladly exchange your tickets for another show time.
Yes. We would love to host your party or event at any of our locations. Private theaters are available upon request; however, certain restrictions and/or fees may apply. Simply submit a request on our EVENTS PAGE, and we will contact you to begin the process.
Yes. We offer gift cards for our guests in any denomination from $20 - $500. A gift card from Star Cinema Grill makes a perfect gift for anyone including business partners, family, friends, or significant others.
Yes. Our guests can use their gift cards for tickets, food, and drinks.